Wilmington Savings Bank will never contact you by telephone, direct mail, or email requesting that you update your personal information, including social security number or online login information, such as your User ID and password.
Criminal groups collect personal information from public resources and obtain email addresses through various means, including purchasing mailing lists from reputable companies. They are becoming more and more sophisticated by creating familiar graphics and general bank information in the emails and distributing those to hundreds of individuals in hopes of getting a response. The purpose of the email is to convince you that you are communicating with a representative of the bank and provide them with your account and personal information that will then be used for identity theft.
Examples of fraudulent emails may include:
An Email threatening to close your account unless you take immediate action and verify personal information.
An Email requesting that you annually update your personal information and internet banking information so that it is current.
You may also receive mailings that appear to be from the bank and contain information about your mortgage including the current rate and dollar amount with an offering to receive a special promotion if you call a specific 800 number. Wilmington Savings Bank will never solicit this information but we cannot prohibit individuals or companies from obtaining this information from public records.
If you suspect that you have received a fraudulent email or mailing- Do Not Reply!! Please contact the bank and we will notify the proper authorities in an effort to shut down fraudulent sites.
Identity Theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans etc. all using your personal information. These acts can severely damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your name.
If you believe that you are a victim of identity theft and have your accounts at the bank contact us immediately. We can review all of your recent transactions and attempt to correct any errors that have occurred.
We also suggest that you immediately:
Call the fraud departments of all three credit bureaus and ask them to put a "fraud alert" on your file. This requires creditors to call you before they open any new accounts in your name. Contact information is as follows:
Equifax 1-800-525-6285 Experian 1-888-397-3742 TransUnion 1-800-680-7289
Contact your local police and ask to file an Identity theft report. Having a police report may help you expedite the cleanup of your credit records.
File a complaint with the Federal Trade Commission (FTC). Call the FTC's Identity theft hotline toll free number at 1-877-438-4338. The hotline is staffed by counselors trained to help victims and take their complaints. You may also file a complaint online at www.consumer.gov/idtheft.
Complete the Identity theft affidavit, which will assist you in reporting to many companies that a new account has been open in your name. Obtain a copy of the identity theft affidavit by clicking here.